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FAQ : International Shipping


LOCAL (SINGAPORE)  |  INTERNATIONAL


What are the international shipping options available?

INTERNATIONAL DELIVERY 

We deliver to the following countries using our delivery partner DPEX.
If your country isn't listed in the table below, contact us and we'll provide you a customised quote!


COUNTRY DELIVERY TIMES
(IN WORKING DAYS)
BASE RATE
(FIRST ITEM)
EACH
ADDITIONAL
ITEM
DELIVERY ZONE FREE SHIPPING
MINIMUM
AUSTRALIA Within 3 20.00 5.00 C n.a.
AUSTRIA Within 3 45.00 5.00 F n.a.
BELGIUM Within 3 25.00 5.00 D n.a.
BRUNEI
 
 Within 2 15.00 5.00 B SGD 200
CAMBODIA
 
 Within 3 30.00 5.00 E n.a.
CANADA
 Within 5 25.00 5.00 D n.a.
CHINA Within 3 20.00 5.00 C n.a.
CZECH REP Within 5 45.00 5.00 F n.a.
DENMARK Within 3 45.00 5.00 F n.a.
FINLAND
 Within 3 45.00 5.00 F n.a.
FRANCE
 Within 3 25.00 5.00 D n.a.
GERMANY
 Within 3 25.00 5.00 D n.a.
HONG KONG 
 Within 2 15.00 5.00 B SGD 200
HUNGARY 
 Within 5 45.00 5.00 F n.a.
ICELAND 
 Within 3 45.00 5.00 F n.a.
INDIA 
 Within 5 20.00 5.00 C n.a.
INDONESIA 
 Within 2 15.00 5.00 B SGD 200
IRELAND 
 Within 3 45.00 5.00 F n.a.
ITALY 
 Within 3 25.00 5.00 D n.a.
JAPAN Within 3 15.00 5.00 B SGD 200
KOREA SOUTH 
 Within 3 15.00 5.00 B SGD 200
LAOS Within 4 30.00 5.00 E n.a.
MACAU 
 Within 3 15.00 5.00 B SGD 200
MALAYSIA Within 3 10.00 5.00 A SGD 150
MYANMAR Within 3 30.00 5.00 E n.a.
NETHERLANDS Within 3 25.00 5.00 D n.a.
NEW ZEALAND Within 5 20.00 5.00 C n.a.
NORWAY Within 3 45.00 5.00 F n.a.
PHILIPPINES Within 3 15.00 5.00 B SGD 200
POLAND Within 5 45.00 5.00 F n.a.
PORTUGAL Within 3 45.00 5.00 F n.a.
SPAIN    Within 3 45.00 5.00 F n.a.
SWEDEN Within 3 45.00 5.00 F n.a.
SWITZERLAND Within 3 45.00 5.00 F n.a.
TAIWAN Within 3 15.00 5.00 B SGD 200
THAILAND Within 3 15.00 5.00 B SGD 200
UNITED STATES Within 3 25.00 5.00 D n.a.
UNITED KINGDOM Within 3 25.00 5.00 D n.a.
VIETNAM Within 3 20.00 5.00 C n.a.

 

*n.a. = not applicable

Can I get an estimate on the Shipping Fees applicable before ordering?

Of course! The easier way would be to refer to the section above to calculate the shipping costs. It's easy and straight-forward, we promise!

The other method would be to add all your desired items to your shopping cart, and head over to your cart (click the mini cart icon at the top of the page). At the bottom of the cart page, you can use the "Get Shipping Estimates" section to see your shipping options available and the associated costs.

Has my order been shipped out yet?

We try our best to ensure that your newly purchased items reach you quickly, by packaging and mailing out orders efficiently. This typically takes 1-3 business days, and varies according to the volume of orders we receive.

When your item has been shipped from our office, we will notify you via email. Please check your spam/junk folder and add us to your address book or contact list to ensure our emails and notifications reach your inbox safely. You can also check on the status of your order here.

Will I be charged import duties at the customs?

International customers maybe charged import duties. Any import duties (if applicable) are charged when the parcel arrives at its destination country. These charges will have to be borne by the recipient of the parcel. Import duties and custom policies vary widely from country to country and unfortunately, we are unable to advise on these specific issues. For more information on import duties in your country, please contact your local customs office to ensure that you will not be surprised by unexpected costs.