You found us!
You're probably here because you received one of our return leaflets in your package! Looking to return your most recent purchase?
STEP 1 - Make sure these criterions are met
- You order was shipped to you not more than 10 days ago. This is the date indicated on the shipping confirmation email we sent to you.
- NO discount code above 10% was applied to your order.
- The item is NOT a sale item.
- Item(s) you want to return are in brand new, tagged, unworn and unwashed condition, without any defects (unless you received it that way).
- Willing to accept returns in the form of store credits, valid for 3 months from the date of issue. Store credits are strictly not exchangeable for cash under any circumstances.
STEP 2 - Let us know you're returning your item
STEP 3 - Returning the item to us
Please proceed to mail the approved item(s) back to us via SMARTPAC ONLY within 10 days from the date we shipped out your order (the date can be found on the shipping confirmation email we sent to you). If this timeframe is exceeded, your return will no longer be valid. All shipping charges will be borne by you and we are not responsible for any packages lost in transit. Kindly take a picture of the parcel before dropping it into the mailbox, and attach it in your reply.
STORE CREDITS (in the form of a discount code valid for 3 months) will be issued for your returned item once we have received and verified the parcel. You can then use the store credits to repurchase any item from the store. Please note that we cannot reserve item(s) on your behalf for repurchasing, and store credits strictly cannot be exchanged for cash for any reason.
Here’s our address:
63 Ubi Ave 1 #07-03B
Please include a note in the package stating your name, email and your order number.
That's it! Please proceed to send your return back to us within the stipulated timeframe :) Don't forget, this has to be done 10 days from the date we shipped your order to you! Otherwise, the return will be rejected and will be sent back to you at your cost.
By sending your item(s) back to us, you are deemed to have understood and accepted all the above-mentioned terms. Please do not proceed with the return if you are uncomfortable with any of the stated terms.